General Hours of Work: Monday - Friday (days, occasional weekend, and night)

Exempt/Nonexempt: Non-Exempt (Hourly)

Schedule: Full Time (80 hours/2 weeks, 1.0 FTE)

SUMMARY:  

Unit Supervisor in collaboration with the appropriate interdisciplinary team members, provides support services for physicians, nurses, and/or allied health providers at both hub and client sites. The unit supervisor will support or be responsible for multiple operational activities including client implementation, hub and site staff training, quality improvement activities, regulatory compliance and provider licensing, credentialing, and privileging. The supervisor will routinely work in the hub and will travel as necessary to support implementation and training activities. 

ESSENTIAL FUNCTIONS:

1. Develops and maintains positive relationships with clients to 1) implement and refine care processes that improve quality and safety and 2) promote Avel referrals as appropriate. 

2. Maintains current knowledge base of clinical concepts applicable to Critical Care. 

3. Demonstrates initiative in applying knowledge relative to planning, deploying, and evaluating services. 

4. Consults with the Nursing Manager and/or Medical Director in designing methods and procedures to improve the efficiency, productivity, and control of unit operations. Assists in establishing annual goals and objectives. 

5. Coordinates the scheduling process and participates in staff assignments as needed (minimum one shift per week) to maintain program efficiency. Maintains flexibility and accepts shift work on weekends, off shifts, and holidays as needed. 

6. May travel with eCare account executives, eCare nursing officer, and/or medical director for pre-implementation assessments, go-live support, and/or post-implementation discussions including utilization and program enhancements.  

7. Assists with the establishment and maintenance of competency-based orientation and continuing education programs for clients and hub personnel. Coordinates, conducts and reports staff unit orientation and training activities. 

8. Assists with developing and maintaining an effective network with community agencies, other hospitals and EMS personnel. 

9. In coordination with the eCare nursing officer, Nurse Manager and/or medical director, and eCare quality manager, participates in the implementation of quality and performance improvement processes that enhance patient care and client satisfaction. 

10. Assists with data collection and data entry as well as analysis, development, and evaluation of reports as requested. 

11. Supports the eCare credentialing team to ensure timely completion of all licensing, credentialing, and privileging documentation.  

REQUIRED EDUCATION and/or EXPERIENCE:

• Graduate from a CCNE or NLN accredited nursing program is strongly preferred. Graduate from an approved nursing               program is acceptable.  
• Bachelor's degree in nursing preferred.    
• Two to three years of Critical Care, hospitalist or ER department experience required.   
• Previous management experience preferred. 

REQUIRED COMPETENCIES: 

• Building effective teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve                 common goals. 
• Caring about direct reports: Relating openly and comfortably with diverse groups of people. 
• Composure: Rebounding from setbacks and adversity when facing difficult situations. 
• Conflict management: Handling conflict situations effectively, with a minimum of noise. 
• Customer focus: Building strong customer relationships and delivering customer-centric solutions. 
• Fairness to direct reports: Gaining the confidence and trust of others through honesty, integrity, and authenticity. 
• Functional or technical skills: Has the functional and technical knowledge and skills to do the job at a high level of                 accomplishment. 

REQUIRED CERTIFICATION, LICENSURE, and/or REGISTRATION:

• Licensed as a Registered Nurse with one unrestricted state license is required.
• RN Licensure required, within the states that eCare service line is providing service, within 120 days of hire
• license and that the employee is insurable by the Avera Health automobile liability insurance carrier.
• Completion of state specific certification/education within the initial and renewal time periods is required. 

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.