IT Implementation Lead

Sioux Falls, SD

General Hours: Monday - Friday (typically days)

Exempt/Non-Exempt: Exempt (Salaried)

Department: Information Technology

Schedule: Full Time (80 hours/2 weeks, 1.0 FTE)


The Implementation Lead is responsible for coordinating, tracking, and reporting all IT tasks associated with customer implementations and post-implementations.  This highly organized individual will use project management, technical, and service minded skills to work cross functionally between IT and Implementations to ensure that customer onboarding is performed efficiently and predictably.  The Implementation Lead will be responsible for managing the IT portion of the implementation process including resource management, understanding status of all IT related implementation tasks, coordinate status meetings with the IT and escalating appropriately, and communicating status and working action items with the Service Line Management (SLM) team.  When needed, coordinate brainstorming sessions related to site connectivity.  Ensure team is meeting task timelines. 



  • Maintain tracking of all upcoming, existing, and post implementations. 
  • Ensure new implementations are resourced appropriately. 
  • Identify and monitor repetitive tasks for implementations.  
  • Identify and implement opportunities for streamlining implementations. 
  • Report on the status of all ongoing implementations. 
  • Participate in Implementation meetings. 
  • Manage the IT team's needs and concerns. 
  • Maintain coordination between SLM and IT team, ensure information is gathered when needed. 
  • Monitors and summarizes IT progress as it relates to implementations and post-implementation project progress and provides status reports to upper management. 
  • Consults with IT and operational leadership to identify and solve project needs. 


  • Bachelor's degree in Information Technology, Business Administration or Healthcare        Administration or equivalent work experience. 
  • Three years of Project Management or hands on healthcare administration related experience preferred.  



  • Certification in project management highly preferred. 

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.


Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.


Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.