General Hours of Work: Generally Monday-Friday (8am-5pm) 

Exempt/Nonexempt: Non-Exempt (hourly)

Department/Unit: Avel Client Services

Schedule: Full Time (80 hours/2 weeks, 1.0 FTE)

SUMMARY:  

The eCare Service Line Coordinator assists in the daily operations of their assigned service lines.  This position is responsible for achieving operational objectives and is also responsible for assisting with site implementations, interacts with multiple stakeholders, and must be able to develop internal and external relationships.  In addition this position will ensure day to day operations and systems are meeting or exceeding contracted service level standards. The ideal candidate must be flexible in working with different personality types, have effective communication skills, and the ability to multi-task efficiently. In addition, this position possesses strong computer skills needed to maintain identified spreadsheets, databases, and software.

ESSENTIAL FUNCTIONS:

1. Manages and coordinates assigned projects as it relates to implementations.
2. Document project requirements and manage project assets (documents, minutes, handouts etc.).
3. Supports software management and entry as assigned to Avel eCare service line(s) and customers.
4. Responsible for the maintenance of software and reports such as equipment inventory, and directories.
5. Assigns follow up communications to the appropriate staff and stakeholders ensuring a consistent flow of information to staff and customers.
6. Maintains professional communication with all interactions.
7. Assists with the coordination of site visits related to the service line.
8. Assists with the coordination of service line related meetings and attends as requested.
9. Serves as a liaison to assure provision of technical assistance to staff and end users and supports deployment and troubleshooting of system and network problems.
10. Provide coverage for absent peers and sponsors including administrative staff, Managers, etc.

REQUIRED EDUCATION and/or EXPERIENCE:

• High school diploma required.
• Highly skilled in MS Office Suite.
• Health care experience preferred.
• Administrative support experience preferred.

REQUIRED CERTIFICATION, LICENSURE, and/or REGISTRATION:

• N/A

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.