General Hours of Work: Monday - Friday (days) with some weekend and evening involvement  

Exempt/Nonexempt: Exempt (salaried) 

Department/Unit: eCare Implementation 

Reports To: Director, eCare Implementation 

Schedule: Full Time (80 hours/2 weeks, 1.0 FTE)

SUMMARY:  The eCare Service Line Manager is accountable for assisting in the operations and management of their assigned service lines.  This position is responsible for achieving operational and financial objectives and is also responsible for planning and executing site implementations.  This position facilitates staff participation in departmental operations, demonstrates leadership skills, and is responsible for maintaining positive customer relationships.  This position collaborates with multiple stakeholders and must be able to develop internal and external relationships and will also ensure day to day non-clinical operations and systems are meeting or exceeding contracted service level standards.  This position will also assist with quality improvement processes, assist with regulatory body requirements, and with the development of policies and procedures.    

REQUIRED EDUCATION and/or EXPERIENCE:

• Bachelor's degree in healthcare or business field or equivalent work experience is required. 

• Three to five years of experience in a healthcare environment is required. 

• Leadership experience in managing a service/product line with direct responsibility for performance is required. 

• Leadership experience in program or product management with direct responsibility for performance is required.

• Experience working in, or leading project teams is required.

REQUIRED CERTIFICATION, LICENSURE, and/or REGISTRATIONS:

• This position requires a valid driver’s license and that the employee is insurable by the Avel

automobile liability insurance carrier. 

• This position requires an unexpired US passport if responsible for assisting with government implementations.

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges. 

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.